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SASSA Applications 2020

A Parent’s Agony: Has Not Received SASSA Child Grants 9 Months After Losing Sassa Card

The story below was touching looking at the conditions this mother was subjected to in trying moments. It was real nightmare and everyone can be a victim of this and should be careful.

Annie Tshimanga, originally from Congo, lost nine months of child grants when she was robbed of her Sassa card in 2017. She is still fighting for the money she is owed, Groun dUp reported.

In December 2017, Tshimanga’s handbag – with her refugee permit and Sassa card in it – was stolen at her stall in East London where she sells underwear and jeans.

She says she quickly reported the theft of the card and permit to Sassa offices in East London.

At first, officials told her to bring an affidavit from the police station, but when she returned with the affidavit, they said she had to bring her original refugee permit.

For that, she had to go to the Desmond Tutu Refugee Centre in Pretoria to apply for a replacement permit. But when she visited the centre in January 2018, she could not get her permit replaced because the computer system indicated that she had a file at the Cape Town Refugee Centre, from an earlier application under her mother’s name.

‘Entitled to the money’

With help from attorney Linton Harmse at the Nelson Mandela University’s Refugee Rights Centre, her permit was finally replaced in May 2018 and extended to February 2024.

She went back to Sassa to get her stolen card replaced and, in October 2018, officials told her they could not replace her old card, but that she could make a new application. By then she had lost nine months of grants, but the officials assured her the unpaid grants would be transferred to her new card. When this did not happen, she went back to the Nelson Mandela University Refugee Rights Centre.

Harmse said Sassa first tried to shift the blame to Tshimanga and then simply stopped responding to his emails. “The case is still ongoing and Tshimanga is entitled to the money,” he said.

GroundUp sent questions to Sassa in December 2019 and in January this year. Sassa spokesperson Luzuko Qina told us that Tshimanga should return to their offices, where she would be paid the unpaid grants once the necessary processes had been completed.

Tshimanga visited Sassa in January. She said officials took her documents and promised to contact her.

Six weeks later, she is still waiting.

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